BenComm

Is communications making small businesses more competitive against big businesses? Continue reading →

Has anyone out there cracked the code on how to best manage your email inbox? Chances are you receive an influx of email on a daily basis. Continue reading →

Is your company easy to do business with? Most small businesses will respond ‘yes,’ as no company intentionally throws up roadblocks in the face of new business. In reality though, most businesses do it every day. The problem is often in the way companies handle incoming calls. Fortunately, today’s IP-based communications solutions like Avaya IP Office can help. Continue reading →

With more than 10 million users around the world, Avaya IP Office has clearly established itself as an unmatched solution for small business communications. Now Avaya IP Office is taking another step forward by introducing a new way to potentially save thousands of dollars on your communications system.

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If you’ve never thought of your communications system as a place to reduce energy consumption, it’s time to start. In fact, start by taking a look at the phone on your desk.
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Unified Communications (UC) is a big buzz word in the world of communications, and its popularity is continually growing. While UC means different things to different people, it is generally agreed upon that it involves getting your communications tools, such as your office phone, mobile, e-mail, IM, etc., all working together. Avaya recently released a new version of Small Business Unified Communications for Dummies. It’s a must-have resource. And it’s free. Continue reading →

In the olden days, customer service was the support you provided after the sale was finalized.  Today, customer service is increasingly being redefined as ‘customer experience,’ primarily because ‘after sale support’ can no longer be the principal focus of a customer service strategy.  You need to be ready to manage and shape the customer’s experience at every step along the way: Continue reading →

If ever there was a profession that depended on the telephone, it’s the talent agent.  E-mail? Yes, in a pinch. But for the most part these guys prefer to talk, talk and talk.  I was reminded of that by a video posted from Avaya about a group of talent agents known, appropriately enough, as The Agency Group.

The Agency Group handles mostly rock bands. They have 50 agents and an incredible roster of over 1000 artists, from established names such as Pink Floyd to every variety of indie bands out there. Continue reading →

Communication plays a key role in achieving the goals of better, more cost-effective healthcare. Cutting through communication barriers makes it easier for doctors, nurses and hospital staff to connect and collaborate, which is where today’s new IP-based solutions are helping to improve healthcare outcomes.  Continue reading →

In a world of fast-paced communications, how quickly you get a message across to your target audience is critical. That’s why you need an elevator pitch. 

In high school, you probably dreaded the prospect of writing a 20 page term paper. You much preferred the teacher who gave out shorter assignments — the shorter the better. Now that you are in business, the situation is completely reversed. You welcome the opportunity to wax on about the virtues of your company, your products, your newest innovation, etc.  Continue reading →