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At Bennet Communications, we understand that phones are the
lifeblood of your business. It is critical that we be there for
our customers when they need us the most. Because of this, we are
offering a post warranty maintenance agreement on the following
switches: Avaya IP Office, Avaya PARTNER®ACS, Avaya MERLIN MAGIX®,
Avaya MERLIN LEGEND systems, and IP Office Customer Management Solution.
Bennet has simplified the process for contacting our help desk in
case trouble should arise with your system. The following coverage
options are available under the post warranty maintenance:
Bennet Communications preferred coverage provides you with a service
plan that gives you peace of mind if a problem would occur on your
system during peak work hours. Preferred coverage maintenance on
your hardware and software configurations includes all the support
need to clear faults quickly and to maximize the availability of
your systems, equipment, and applications.
The preferred coverage 8x5, option is business day maintenance
coverage from 8:00 a.m. – 5:00 p.m., Monday through Friday,
excluding Bennet assigned holidays. A Standard 8 a.m. to 5 p.m.
maintenance coverage is as follows:
- For major outages our response time is within four hours, and
the trouble can possibly be fixed same-day if the trouble ticket
is in by 1 p.m. A “major outage” is one in which 50
percent or more of the telephone instruments and/or the main switchboard
equipment are not operational.
- Anything other than a major outage is considered a minor failure.
For minor service problems, remedial maintenance will be provided
within 24 hours of notification. However, remedial maintenance
for minor service problems will be performed only during the coverage
period.
The premium coverage 24x7, option gives you the same coverage as
the preferred coverage 8x5, but also provides support on major outages
around the clock, 24-hour-per day, 7 days a week, 365 days a year.
A premium 24x7 maintenance coverage is as follows:
- For major outages our response time is within four hours, and
the trouble can possibly be fixed same-day if the trouble ticket
is in by 1 p.m. A “major outage” is one in which 50
percent or more of the telephone instruments and/or the main switchboard
equipment are not operational.
- Anything other than a major outage is considered a minor failure.
For minor service problems, remedial maintenance will be provided
within 24 hours of notification. However, remedial maintenance
for minor service problems will be conducted only between 8 a.m.
and 5 p.m., Monday through Friday, excluding any holidays observed
by Bennet. The source of the failure will be detected and isolated
and remedial measures will be commenced.
Bennet Communications remote support provides Avaya trained and
experienced professionals immersed in the knowledge of your equipment
and are prepared to work with you in addressing your maintenance
concerns on your communications system, which may include messaging,
customer interaction center, networking, central office line or
dial up capability which is required on an IP Office for remote
administration.
Replacement parts and labor to install them are included in your
maintenance agreement with Bennet communications. Our trained Avaya
technicians will arrange for the replacement part or device to be
delivered to your site by the next business day. Typical Avaya replacement
parts include: switches, telephones, messaging, adjunct devices,
network modules, line cards, and parts for networking devices.
Please
contact Bennet Communications for more information
about taking advantage of a 20% discount to customers for a preferred
or premium maintenance agreement. Bennet Communications is here
to protect your communications investment and maximize your solutions
uptime so that you can concentrate on running your business.
For maintenance pricing on your Avaya system
please
contact us.
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