Merlin Magix
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the Merlin Magix brochure
The Avaya MERLIN MAGIX® Integrated System is a private branch
exchange (PBX) with a built-in ability to emulate a traditional
key system. Using a single platform to deliver key communications
capabilities from basic voice to Internet access, makes it highly
cost-effective and easy to install, service, maintain, and grow.
This flexible and scalable system is designed to meet the evolving
communications needs of small and mid-sized businesses. It is ideal
for small companies looking for the latest communications features,
as well as for larger companies who can install this system in their
branch offices. The MERLIN MAGIX networking capabilities enable
multiple locations to communicate across the public switched telephone
network (PSTN) or across an Internet Protocol (IP) network.
- The MERLIN MAGIX® Integrated System supports up to 80 lines
and 200 extensions.
- Businesses can easily enhance their MERLIN MAGIX Integrated
System by adding any of a growing number of e-business, customer
service, or computer telephony integration (CTI) applications
available from Avaya and Avaya Independent Software Vendor (ISV)
partners around the world.
- Full communications capabilities via the phone, Web, video,
or e-mail
- Always on high-speed Internet access
- Call center support for personalized, around-the-clock customer
service
- Integrated Network Access
- MERLIN MAGIX Customer Care Solutions
The MERLIN MAGIX® Integrated System supports up to 80 lines and
200 extensions. Businesses can easily enhance their MERLIN MAGIX®
Integrated System by adding any of a growing number of e-business,
customer service, or computer telephony integration (CTI) applications
available from Avaya and Avaya Independent Software Vendor (ISV)
partners around the world, including:
- Full communications capabilities via the phone, Web, video,
or e-mail.
- Always on high-speed Internet access.
- Comprehensive messaging capabilities: including a unified
messaging application and browser based voice mail management.
- Support for wireless phones, cell phone connectivity options
provides great mobility features.
The MERLIN MAGIX Integrated System simplifies administration
and maintenance, which can reduce operating costs. Programming is
via a user-friendly, graphical user interface (GUI)-based software
application: the Microsoft Windows-based System Programming and
Maintenance (WinSPM) software. This application provides on-screen
icons and menu choices to guide system administrators through the
administration process. WinSPM software also provides convenient
access to current system information, giving businesses a comprehensive
picture of their system and station programming, instead of isolated
and less effective features or function screens. With WinSPM, administrators
can manage multiple MAGIX systems from an Internet connection anywhere
in the world.
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